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FAQ
How Do I Place An Order?
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When you click an Order link, you will be taken to our
secure server where you will set up your account. You will
answer an online questionnaire to provide information
relevant to your medical condition. Once you complete the
questionnaire, you will see a confirmation page to review
your answers for accuracy. At this point, you will submit
your order for processing.
What Happens Once I Submit My Order?
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A licensed physician will review the information you have
submitted and either approve or decline your request.
If approved, the physician will write the prescription and
send it to the pharmacy where it will be filled and shipped
to you. Your prescription will
include information explaining the usage, dose, and
precautionary information for your medication. You will also
receive contact information for the pharmacist in case you
have any questions after you receive your medication.
After placing your order you will be able to track it's
process in real-time by logging into the status page. When
your order ships, the tracking number will be e-mailed
to you so you may track its progress through the system.
What Are Your Privacy & Security Policies?
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We are dedicated to patient privacy and security. All
information furnished is legally protected under
doctor-patient privilege laws.
Our on-line ordering system uses the latest in Secure
Encryption Technology. All personal and credit card
information is submitted with the highest level of security
and precautions. Our system also has safeguards in place to
protect against credit card fraud. Individuals attempting
the fraudulent use of a credit card will be reported.
How Does An Online
Consultation Work?
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Online consultations are a new concept in health care that
utilize the Internet to improve patient access to physician
care. The patient does not receive a traditional physical
exam by the physician, but rather completes an online
questionnaire and communicates with the physician using our
secure online communication tool. Although online
consultations will never take the place of traditional
medicine, they do provide a means for patients to receive
treatment for a limited number of conditions that, in
certain circumstances, may not require a physical exam.
What Prescription Medications Do You Dispense?
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We only offer medications that can be prescribed from online
consultations, therefore we carry a very limited number of
medications. No legitimate online medical company will ever
offer narcotics or addictive medications via the Internet.
The medications offered on our website do not require a
physical examination. A thorough review of your medical
history is sufficient.
What Are Your Shipping Rates And Policies?
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Once the pharmacy has received your prescription, it will be
filled and shipped as soon as possible. We will notify
you if there is a problem with your order and you will
receive a confirmation email when the pharmacy ships your
medication.
We are unable to ship orders to P.O. Boxes at this time. We
must have an adult signature at time of delivery.
Cancellation Policy
You may cancel your order
before it is sent to the physician.
We do not process prescription orders on the weekend.
Can I Return My Medication
For A Refund?
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We are unable to accept returned prescription medications
due to Federal Law.
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